The ball player from Greece knowledgeable difficulties with the fresh casino’s character techniques. He had submitted the desired paperwork to possess their history ninety days from pastime, but his submissions was consistently declined instead explanation or direction. Just after our very own input, the new local casino explained the player should provide a unique PDF document regarding the bank’s website.
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Player’s withdrawal is actually put off because of repeated conditions.
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After some time, the ball player confirmed that topic was fixed and the gambling enterprise got paid the new earnings. The player away from Germany got transferred €500 thru Visa for the Rabona and you may acquired €964.35, withdrawing €five hundred and you can making €eight hundred to help you withdraw the next day. Although not, the newest €eight hundred vanished away from his membership, and you can service stated it had been withheld on account of a plus matter. The guy argued you to definitely their equilibrium are zero just before transferring and you can desired make it possible to recover the fresh €eight hundred. The challenge are solved even as we contacted the new gambling establishment, as well as the €400 are reinstated on the player’s membership.
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Despite becoming advised you to definitely membership confirmation wasn’t needed and achieving zero bonuses, the newest casino hadn’t confirmed these types of withdrawals, stating delays because of highest volume. The gamer wanted to file a complaint as the casino had surpassed the brand new mentioned restriction control lifetime of three days. The problem try solved if user gotten the pending currency.
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- The player from Germany could have been awaiting a withdrawal to possess less than 14 days.
- Later, she affirmed one to Casinia had paid off their entirely, leading to the brand new resolution of your own ailment.
After the player reported that the fresh withdrawal was within the remark for more than 10 weeks and you will encountered issues getting in touch with support, the situation try escalated. At some point, the gamer affirmed that the earnings was obtained, and the problem try noted because the resolved because of the Issues Team. The gamer regarding the Czech Republic had requested a withdrawal out of CASINIA 2 weeks prior but had not acquired they and you may need to document a problem. The brand new problem are assigned to Casinia Local casino to have resolution, and just after clarifications regarding the player’s earliest withdrawal and you will fee means, the situation is actually resolved.
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We called the new gambling enterprise and found aside the player’s membership had been confirmed. Afterwards the fresh local casino advised us that the payment could have been processed. The player affirmed finding their profits so we closed the newest problem because the fixed. The gamer away from Italy generated three withdrawals, but a couple were refused even after utilizing the same prepaid credit card it got used in dumps. Immediately after resubmitting the new rejected distributions, the ball player awaited the brand new pending withdrawal as credited.